Our Terms & Conditions

Store Policies and Warranty Information last updated 06-1-2021
This is the website of United Generator LLC, a.k.a. www.UnitedGenerator.com
Our postal address is:
United Generator LLC
1964 Respite Pl
Santa Rosa, CA 95403

We can be reached via e-mail: at sales@unitedgenerator.com
or you can contact us by telephone at (707) 332-0703.

Our Commitment to You: We do not raise our prices during emergencies. Everyone pays the same price. We will earn a reasonable profit by providing you with a superior product and outstanding service. We like our line of business, and we develop satisfied repeat customers. If we make a mistake, we will do everything in our power to correct it and gain your confidence. We are here to serve you.

You, Your, and Us: In this policy, We refer to You several times. You and Your refers to You as the customer. United Generator, United Generator LLC, UnitedGenerator.com, and We refer to Us.

Ordering: You may order online thru our secure website, via fax, e-mail, or over the phone by calling us at (707) 332-0703. The preferred method is thru our secure website.

Sales Tax: We are not required to collect sales or use tax on deliveries within the US, except in California. For customers in California, all applicable taxes will be added to your order. To satisfy consumer reporting rules, if you are a reseller in California, you must provide the correct forms to us before the State tax is removed from your order.

Price Changes: We reserve the right to change pricing at any time without notice, we try to keep everything up to date, but this is not always possible. We reserve the right to cancel or reject any sale at any time. We also reserve the right to refuse the sale of a product at the listed price when a price increase occurs to us from our suppliers or shippers. If we discover cost increases that prevent us from fulfilling an order, we will notify you immediately and try to compromise with you. We want you to be happy and to receive a fair deal. If we cannot compromise on price changes, we may elect to refund your payment in the same manner received.

Order Mistakes Made by Us: Call us immediately with a description of the issue, and we will make arrangements for pick-up and then ship a replacement of the correct item at our expense.

Order Mistakes Made by You: If you order the Wrong Parts or Assemblies, you will be responsible for the Freight both ways, and your order will be assessed a 20% restocking fee. If you order through the website to pay a lesser amount after receiving a higher quote via e-mail or fax, you will be responsible for the Freight both ways. Your order will be assessed a 20% restocking/cancellation fee on canceled orders. Any Parts or assemblies used, installed, unpackaged, or opened in some cases cannot be returned. To return merchandise, you must first contact us at (707) 332-0703. for the RA # and the correct return address. As-Is, Not Returnable, Used, Phase Out, Custom Built, Modified, One-Off and Reconditioned Items All As-Is, Not Returnable, Used, Phase Out, Custom Built, Modified, One-Off, and Reconditioned Orders are Final Sales. There will be no cancellations, returns, credits, replacements, or exchanges. If these items are damaged in shipping, the customer’s responsibility is to claim the freight carrier. United Generator is not responsible for damage to products during shipping or delays of delivery under any circumstances.

Special Orders and Custom Builds: All Special Orders and Custom Builds are Final Sales. A Special Order or Custom Build is designed to fit a specific application or built to fulfill an order. Special Order items may take more time for delivery than quoted, and the delivery time is determined by the manufacturer and the freight carrier and is not under our control. Products ordered during an emergency such as tornados, floods, hurricanes, forest fires, power outages, ice storms, and other disasters are in short supply. They are not cancelable or returnable under any circumstances. Special orders, custom-built control modules, auto start modules, electronic items, parts, and reconditioned units are final sales and non-returnable.

Canceled Order: If you place your order and decide to cancel your order, we will gladly do so, and your charge will be assessed a 20% cancellation fee. We understand that things change. To cancel, you must notify us no later than the next business day after placing your order so we may try to stop the delivery truck from being loaded. We process orders quickly. If you paid by credit card, any fees the processor charged us for the credit card transaction will be deducted from your transaction and refund. Charges for canceled orders over $5,000.00 will be determined at the time of cancellation. If the order has shipped, it is not cancelable without paying a 25% cancellation/restocking fee to us, plus return shipping (paid by you) and any additional fees, if any, that may be charged by the manufacturer. No first-time outbound freight will be refunded. If the manufacturer does not consent to the cancellation, the sale amount will be due fully even if you refuse the shipment. All storage fees incurred due to cancellation or refusal of delivery will be the customer’s responsibility and deducted from any refund. The minimum storage fee is $15 per day.

Disputed Purchases aka Chargebacks: If a customer disputes a charge to their credit card company for services or products purchased from United Generator, extra processing fees are charged to United Generator, known as "chargeback fees." These fees result from a disputed sale and can only be initiated by the cardholder filing a complaint. The processors will not waive or refund the chargeback fees regardless of the situation or who might be at fault. Suppose the credit card companies and processing companies find no wrongdoing on United Generator's part at a later date; in that case, we will hold the customer responsible for reimbursing United Generator for these fees and cost of collection. If you are unhappy with a sale, please make an attempt by e-mail or written letter sent via fax or certified mail (no phone calls) prior to filing a stop payment to avoid this situation. We make every attempt to make sure our customers are satisfied, and we feel we can work out any problem prior to incurring unnecessary expenses. Unfortunately, some consumers make fraudulent claims to pay lower prices for products and services, and we all suffer. By preventing fraud, we can give our customers the lowest prices while maintaining our profits. Instances of fraud will be prosecuted to the full extent of the law.

Defective Merchandise: If you think you have defective merchandise (this means it does not work properly), please call the manufacturer directly. Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise. Policies may vary from manufacturer to manufacturer.

Suitability: We cannot guarantee the compatibility or suitability of products sold for your particular situation. We make every effort to recommend those products best suited for your described needs. Sometimes, however, this isn't easy to accomplish over the phone or the internet, and for that reason, the customer is responsible for researching compatibility and suitability prior to purchase thoroughly. Compatibility and suitability are the customer’s responsibility. All information presented on our website is based on data believed to be reliable. It is offered for evaluation and comparison but is not to be considered a warranty of any kind. United Generator shall in no event be responsible for consequential damages of any nature or amount for any reason. Determination of suitability of the product for uses and applications contemplated by the purchaser shall be the purchaser's sole responsibility.

Installations, service, repairs, and delays: United Generator and its subcontractors are not responsible for damages or losses due to improper installation, service, repairs, or delays. The customer agrees to indemnify United Generator from all claims.

Permitting service: Occasionally, we provide permitting service. This involves identifying the generator, filling out CARB applications, submitting paperwork to the State of California CARB California Air Resources Board accompanied with the required “permit to operate” fees. We charge an agreed-upon administration fee for this service before we start the process – these administration fees are non-refundable whether the permit is successful or not—the customer deposit(s) additional funds with us for the “permit to operate” cost. If the “permit to operate” is unsuccessful, the green sticker permit fee is partially refundable fewer costs to be determined by us. Some jobs are much more time-consuming and difficult than others – refunds will be based upon this factor – maximum “permit to operate” deposit refunds will be no greater than 90%. If a temporary “permit to operate” is awarded on non-qualifying generators, a minimum of 50% of the deposited fees shall be due to United Generator due to their failure to meet current regulations.

Warranty: All merchandise sold by United Generator LLC is warranted by the manufacturer, not United Generator LLC. Seller makes no warranty, expressed or implied, concerning any product, the merchantability, or fitness thereof. Warranty claims must be made directly with the manufacturer by the customer.

Conflicting Policy Statements: In the event of conflicting policy statements of the United Generator, the most restrictive versions shall apply.

Legal Venue Agreement: Purchase of any product from United Generator constitutes purchaser's acceptance of our stated policies and subject’s purchaser to its contents. This includes but is not limited to all sales and installations, including by phone, e-mail, text messaging, wire, telegram, US Mail, direct in-person, third party, and out of State. Any purchaser of merchandise from United Generator pursuant to this Internet advertisement agrees that any and all legal claims and controversies regarding the sale of merchandise to a said purchaser(s) shall be settled by binding arbitration. Either party may initiate arbitration which will take place in the county of Sonoma, State of California, under the rules established by the American Arbitration Association. If either party refuses arbitration, the other party may start litigation in the appropriate court in the County of Sonoma in the State of California. The court or arbitrator hearing the matter shall apply all applicable laws and the policies of the United Generator, of which the most restrictive versions shall apply. The prevailing party shall be entitled to reasonable attorney fees, court costs, and cost of collection.

Customer Purchase Agreement: United Generator LLC reserves the right to refuse the sale of any product for any reason to anyone at any time.

United Generator LLC reserves the right to change this policy at any time without notice to anyone. If our Policies and Practices change in the future, we will post the policy changes to our website.

If you feel that this site is not following its stated policies, you may contact us at the below e-mail address.

We can be reached via e-mail: at sales@unitedgenerator.com